Shipping policy
Refund
I really want you to enjoy my paintings !
Your satisfaction with your purchase is very important to me.
Due to the one of a kind nature of my original paintings, I usually do not accept returns.
Please read the product description carefully before you make a purchase.
If you have any question regarding the products, email me at hello@emikovenlet.com. I am more than happy to provide all the information you need!
Shipping
Canada orders;
I will ship within 3-5 business days from either Canada Post or UPS. Your item will be insured with tracking number. Please let me know if you need the item by express.
Local pick up/delivery; If you live in Greater Vancouver area, I will deliver the painting to your door for free. If you prefer a studio pickup, please arrange the time with me via my email; hello@emikovenlet.com My studio is on Gore Street in Chinatown, Vancouver, Canada
Cost of shipping
- Original/print/ceramic under $250CAN is free shipping
- Original/print/ceramic over $250CAN
- Please contact me first before you purchase the work. I will send you the estimate of the shipping cost.
International orders;
I will ship within 3-5 business days from either Canada Post or UPS. Your item will be insured with tracking number. Please let me know if you need the item by express.
Cost of shipping
- Original/print/ceramic under $250CAN is flat rate $25CAN shipping
- Original/print/ceramic over $250CAN
- Please contact me first before you purchase the work. I will send you the estimate of the shipping cost.
Please note; I am not responsible for any customs or duty fee associated with shipping to your country. I will not hold any responsibility for any additional fees or loss or damage of the purchased products resulting from your packages going through the custom process.